eCommerce Operations Manager – Vans

Job Details

For over 50 years Vans has been about the people that have made the brand “Off The Wall”. The people that chose this simple canvas shoe and adopted it to express themselves creatively. At the end of the day it’s not only about the product, it’s what those products mean that make the difference – what they mean to those of us who design, manufacture, and market them, and what they mean to you, our Vans family, who affix our personality to your own.

Now Vans is looking for an exceptional eCommerce Operations Manager to join out Digital Customer Experience team in Stabio, Switzerland.

Let’s talk about the role

The eCommerce Operations Manager drives the development and implementation of the eCommerce operational business plan across Vans EMEA websites.

As part of the Customer experience team, within the broader eCommerce team at Vans you will facilitate an
d improve Logistics, Customer service and eCommerce platform processes that directly affect the end consumer to grow revenue/operating income and deliver the ultimate brand/product online experience.

How you will make the difference:

  • Act as a conduit between the e-Commerce team and multiple business units (including Customer Services, Logistics, DC/Supply Chain, Central Technology, Retail and Marketing teams) to manage strategic solutions to enhance website performance and meet the business objectives
  • Collaborate with internal functions (Customer Service, Logistics, DC/Supply Chain, etc.) to create an online premium customer experience by monitoring the main KPIs (Customer Satisfaction, resolution time for Customer Service issues, Shipping lead time)
  • Being a reference point within the eCommerce function for Logistics, Customer Service and eCom platform operations (problem solving, new project launches, internal alignment, etc.)
  • Generate reports to keep track of the main KPIs to provide a clear understanding on how the website is performing from an Operations perspective
  • Manage promotions processes from a back-office standpoint
  • Support day-to-day service management of the Website to ensure all Vans EMEA websites are operational, and continually optimized and localized (for example payment types, delivery expectation)
  • Prioritize and follow up platform enhancements or specific digital projects, working in cooperation with Vans Program Manager and other team members within the eCommerce Customer Experience team
  • Validate and test updates and new digital launches
  • Support omnichannel set up and maintenance of omni channel initiatives

What you need to succeed?​

  • 3+ years ‘eCommerce experience, preferably in a structured, process-driven environment
  • Passion for Vans and the lifestyle it represents
  • Experience and understanding of eCommerce systems, processes and customer experience/expectations
  • Experience in gathering requirements for platform developments, Logistics and Customer Service
  • You will be used to working within a business trading across multiple Countries
  • UX and omni-channel experience
  • SalesForce and SAP knowledge
  • Understanding of web analytics tracking and experience with Google Analytics
  • Strong analytical s
    kills with a focus on quantitative analysis
  • MS Office Proficiency
  • Working experience with eCommerce platforms, such as Magento, IBM, WebSphere, Sales Force Commerce Cloud is a plus
  • Planning experience is a plus
  • Excellent communication skills

Our Guiding Principles

  • Live with Integrity – Be authentic and do the right thing, always
  • Act Courageously –Think and act boldly
  • Be Curious – Explore the world, learn and evolve
  • Act with Empathy – Seek to understand and respect others
  • Persevere – Persist and work together as One VF

What’s in it For You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical a
nd financial well-being for all VF associates. When it comes to benefits, we’re the total package.

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

About VF

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of
our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at

Join the Vans Family

Vans is the original action sports footwear company, rooted in authenticity and creativity. Founded in 1966, we have thrived on a legacy of impacting our greater community through four pillars: action sports, music, art and street culture. We are constantl
y inspired by the expressive creators within our company and community as they bring new and innovative perspectives to shape and transform the future of our business.

At Vans, our culture sets us apart and influences everything we do. We are driven by our five values: We are Determined. We are Connected to our consumers and to each other. We are Inclusive. We are Expressive and Fun. Most of all, we are a family.

Our purpose to enable creative expression and inspire youth culture is fostered through our inclusivity. We welcome anyone and everyone into our global family and proudly celebrate an environment where individuality is embraced, equal opportunities thrive, and everyone is empowered to reach their greatest potential.

By joining our family, you will be immersed in an environment of incredibly supportive and collaborative people. We work hard across a multitude of initiatives to bring the Van Doren Spirit to life. We live for what we do.

We just have one question. Are you in?

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