Salary: From £22.500, depending on experience
Hours: Monday to Friday, 36.25 hours per week (between 8am and 5pm)
Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
Location: NG2 Business Park, Nottingham (must live within commutable distance)
Timberland is looking for an exceptional Account Coordinator to join our Wholesale Customer Service team based in Nottingham, UK.
Join the Timberland Family
Founded in 1973, Timberland® is a global outdoor lifestyle brand. Best known for its original yellow boot designed for the harsh elements of New England, Timberland today offers a full range of footwear, apparel and accessories for people who value purposeful style and share the brand’s passion for enjoying – and protecting – nature. At the heart of the Timberland brand is the core b elief that a greener future is a better future. This comes to life through a decades-long commitment to make products responsibly, protect the outdoors, and strengthen communities around the world.
Let’s Talk about the Role
Putting customers at the heart of everything you do, you will be the first point of contact for our wholesale Accounts and will be responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities.
How You Will Make a Difference
As an Account Coordinator, you will provide an exceptional service to major online and high street retailers across Europe by:
Understanding and managing Wholesale accounts across several markets in the EMEA region.
Communicating with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service
Building a rapport and strong relationships with both and across our warehouse, planning, sales and credit teams to deliver the best possible outcome
Ensuring timely Orderbook conversion, in-line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month
Interpreting a variety of daily reports as needed by the business
Following the end-to-end order to shipment process, liaising with our DC to ensure timely shipping
Skills for Success
With your ability to build strong working relationships with a diverse range of people you will also bring the following skills to the role:
You will be fluent in English with strong communication skills
You will be computer literate with strong Excel skills and the ability to produce reports
You will be analytical with a flair for problem-solving
You will have strong customer service skills
You will have the ability to balance responsibilities in a dynamic and fast-paced environment
What’s in it For You
We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package:
A supportive feedback-based culture where respect and integrity guide us in what we do
An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
Be part of an iconic lifestyle brand in a multi brand, multi countries organization
50% employee discount on all VF brands both in store and online
Subsidised canteen and break out areas offering complimentary hot drinks
Health Shield membership and access to numerous health and wellbeing initiatives
Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
12% contributory smart pension scheme (8% on us, 4% from you)
Cycle to work scheme
Free secure onsite parking and discounts with local public transport
Free to Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
If you like what you have read and want to join our team then we would like to hear from you!