Emploi offer - Volcom Europe Customer Service Assistant H/F

Volcom is looking for:

 

“Customer Service Assistant ” H/F 

 

Company
Company name: 
Volcom Europe
Job title: 
Customer Service Assistant H/F
Contract: 
CDD
Industry sectors: 
Snow
Industry sectors: 
Surf
Industry sectors: 
Lifestyle
Location: 
Anglet
France

Posted: 
19/12/12
Offer
Job description: 

 

You will have to assist the customer service department in its daily tasks.

 

Key responsibilities:

 

Follow-up order Porfolio: 

-  Order input and follow up: keep up to date the order portfolio whether reductions, amendments, cancelations, etc…

-  Shipping follow up: ensure a top quality service within deliveries, discrepancies, returns, defectives

 

Customer Data Base:

-  Keep up to date all customer data base accordingly to credit.

 

Customer Service:

- Deal with sales accommodations/Returns accordingly to Volcom Europe’s Policy

- Inform, guide and promote our retailers within our B to B system

 

Reporting:

-  Weekly reporting to Customer service Manager

Job Requirements:

  • Significant experience of at least 1 year in a similar position;
  • Fluent in German;
  • English and French speaking;
  • Proactive with a commercial sensitivity;
  • Strong communication skills and interpersonal skills with the ability to work independently and within a team environment;
  • Good knowledge of Microsoft Office;

 

 

Location: Anglet, France (South West Coast)

Start date: As soon as possible

Duration: Short –term contract 4 months

 

If you’d like to join the team, please send us your resume and cover letter